Our Commitment to Consent

We take your privacy and communication preferences seriously. Our SMS messaging program is built on a foundation of explicit, informed consent. We only send text messages to users who have actively agreed to receive them through our dual-verification consent process.

How Opt-In Consent is Achieved

We employ a comprehensive two-step verification process to ensure that all SMS recipients have provided clear and affirmative consent to receive text messages from our platform. SMS messaging is utilized exclusively for application-based software systems deployed in support of our contractual service delivery obligations.

User Rights & Opt-Out

Users maintain complete control over their SMS preferences and can opt out at any time through multiple channels:

• Text “STOP”: Reply with STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Account Settings: Update SMS preferences through the application settings
• Customer Support: Contact support to request removal from SMS messaging

Upon opt-out, users receive immediate confirmation and are removed from the SMS program within minutes. No further messages will be sent except for a final opt-out confirmation.

Message Types & Frequency

Users who opt in to SMS messaging may receive:

• Appointment reminders and confirmations
• Account security notifications
• Time-sensitive service updates
• Important system announcements

Message frequency varies based on user activity and account type. Users will not receive marketing messages unless they separately opt in to promotional communications.

Privacy Policy

AIS is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect information related to our SMS messaging program.

Information We Collect

When you opt in to SMS messaging, we collect:

• Phone Number: Your mobile phone number to send SMS notifications
• Consent Records: Documentation of your consent to receive SMS messages
• Message Interactions: Delivery status and opt-out requests
• Account Information: User ID and account details linked to your phone number

How We Use Your Information

The information we collect is used exclusively for:

• Sending appointment reminders and confirmations
• Delivering important account security notifications
• Providing time-sensitive service updates
• Communicating critical system announcements
• Processing opt-out requests
• Maintaining compliance with telecommunications regulations

Information Sharing

We do not sell, rent, or share your phone number or SMS-related information with third parties for marketing purposes. Your information may be shared only with:

• SMS Service Provider: Our authorized SMS gateway provider (Twilio) to deliver messages
• Mobile Carriers: Your wireless carrier to facilitate message delivery
• Legal Requirements: When required by law, regulation, or legal process

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure data centers with physical and digital safeguards

Data Retention

We retain SMS-related information for as long as necessary to provide services and comply with legal obligations. Consent records are maintained for compliance purposes. Upon opt-out, we retain only the minimum information necessary to honor your request and prevent re-enrollment.

Your Privacy Rights

You have the right to:

• Access information we have collected about your SMS interactions
• Request correction of inaccurate information
• Opt out of SMS messaging at any time
• Request deletion of your information, subject to legal retention requirements
• File a complaint with appropriate regulatory authorities

Terms & Conditions

By opting in to receive SMS messages from AIS, you agree to the following terms and conditions:

Program Description

The AIS SMS notification program provides users with appointment reminders, account security notifications, service updates, and system announcements related to application-based software utilized in our contractual service delivery.

Consent to Receive Messages

By enrolling in the SMS program, you expressly consent to receive automated text messages at the mobile phone number you provided. You understand that consent is not a condition of purchase or use of AIS services.

Message Frequency

Message frequency varies based on your account activity and service requirements. You may receive multiple messages per week during active service periods. We do not charge for messages, but standard message and data rates from your wireless carrier may apply.

Supported Carriers

This service is available on major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service availability may vary by carrier and geographic location. AIS is not responsible for carrier-related message delays or failures.

Opt-Out Instructions

You may opt out at any time by:

• Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Updating your communication preferences in your account settings
• Contacting AIS support to request removal

After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-enroll in the program.

Help and Support

For assistance with SMS messaging, reply HELP to any message or contact AIS support. Help is available during normal business hours.

Acceptable Use

You agree to:

• Provide accurate phone number information
• Notify AIS immediately if your phone number changes
• Use SMS features only for legitimate account and service purposes
• Not attempt to abuse, disrupt, or circumvent SMS security measures

Service Modifications

AIS reserves the right to modify, suspend, or discontinue the SMS program at any time with or without notice. We may change message content, frequency, or delivery methods as needed to improve service quality or comply with regulations.

Disclaimer of Warranties

SMS messages are provided “as is” without warranties of any kind. AIS does not guarantee:

• Timely delivery of messages
• Availability or reliability of wireless networks
• Compatibility with all mobile devices or carriers
• Uninterrupted or error-free message delivery

Limitation of Liability

AIS shall not be liable for any damages arising from:

• Delayed, failed, or misdirected messages
• Wireless carrier service interruptions
• Charges imposed by your wireless carrier
• Unauthorized access to your mobile device
• Reliance on information provided via SMS

Governing Law

These terms are governed by the laws of the United States and the state in which AIS operates, without regard to conflict of law provisions.

Updates to Terms

AIS may update these terms and conditions at any time. Continued participation in the SMS program after changes constitutes acceptance of the updated terms. Material changes will be communicated via SMS or account notification.