Position Overview
The Lead Certified Medical Assistant (Lead CMA) is a supervisory clinical role responsible for overseeing the day-to-day clinical activities of the medical assistant team, supporting medical staff, and ensuring the delivery of exceptional patient care. This position requires a seasoned CMA professional who can balance hands-on clinical duties with team leadership, mentorship, and administrative oversight to maintain the highest standards of care and compliance.
Key Responsibilities
Leadership & Supervision
- Supervise and coordinate the daily clinical activities of Certified Medical Assistants and support staff
- Serve as a primary point of contact and resource for CMA team members
- Mentor and train new clinical staff, ensuring adherence to facility protocols and best practices
- Monitor team performance and provide constructive feedback and coaching
- Assist management with performance evaluations and staff development planning
- Lead patient service initiatives and quality improvement efforts within the clinical team
Advanced Patient Care
- Obtain and document patient vital signs including blood pressure, pulse, temperature, and weight
- Assist physicians and providers with examinations, clinical procedures, and minor surgical procedures
- Administer injections, perform phlebotomy, conduct EKGs, and other diagnostic procedures
- Prepare and maintain examination rooms and ensure equipment readiness
- Handle escalated or complex patient care situations under provider supervision
Documentation & Compliance
- Accurately document patient encounters, clinical findings, and care plans in the Electronic Health Record (EHR) system
- Ensure team compliance with all HIPAA regulations and patient confidentiality standards
- Enforce OSHA guidelines, infection control protocols, and safety standards across the clinical team
- Oversee accurate scheduling, referral coordination, and administrative workflow within the department
Qualifications
Required
- High school diploma or GED equivalent
- Completion of an accredited Certified Medical Assistant (CMA) program
- Current CMA certification through AAMA, AMT, or equivalent
- Current CPR/BLS certification
- Minimum 3 years of clinical experience as a Certified Medical Assistant
- Demonstrated leadership or supervisory experience in a clinical setting
- Proficiency in Electronic Health Record (EHR) systems
- Strong organizational, communication, and interpersonal skills
Preferred
- BLS/ACLS certification
- Prior experience leading or supervising a clinical team
- Familiarity with quality improvement and patient service initiatives
- Experience in a high-volume outpatient or multi-specialty clinical environment
Physical Requirements
- Ability to stand, walk, and remain on feet for extended periods throughout the shift
- Ability to lift and carry up to 25 pounds
- Sufficient manual dexterity to perform clinical procedures
- Visual and auditory acuity necessary to assess patient conditions and supervise staff